General Assistance – 815-962-8855

Staff Directory:   

Vicky Carlson, Manager Fiscal Operations – Ext. 200 –

Polly Happach, Receptionist/Coordinator – Ext. 100 –

Wendy Johnson, Intake – Ext. 160 –

Paula Lind, Administrative Assistant – Ext. 210 –

Elizabet (Liz) Orozco, Case Manager – Ext. 180 –

Megan Ray, Assistant Bookkeeper – Ext. 190 –

Kristina Robinson, Data Intake – Ext. 130 –

Bridget Sims, Intake/Community work – Ext. 170 –

Julie Swartz, Case Manager – Ext. 140 –

Accounting –


What is General Assistance?

  • A short-term safety net when between jobs or during illness.
  • A financial aid program (rental assistance) for those who are not qualified for categorical assistance (state or federally funded aid).
  • Applicants must meet financial and non-financial factors for eligibility as contained in the Township’s General Assistance Handbook.


How do I Qualify for Assistance?

  • Eligibility for aid is generally based on financial income and resources available.
  • In addition to being a resident of Rockford Township, information regarding you and your family, financial status, and registration with the Department of Employment Security will need to be provided.

How do I Apply for Assistance?

Due to COVID-19, walk-in services are temporarily suspended.  Call our office with questions at 815-962-8855.    Click here for Application Packet

  • Bring your current Illinois Driver’s License or Identification Card and Social Security Card to pick up an application.
  • Applications for General Assistance Clients may be picked up during regular business hours, daily from 8:00 am to 4:00 pm.
  • Completed Applications must be returned in person at 8:00 am Monday thru Friday. Interviews begin at 8:00 am.
  • Emergency Assistance clients should call the office at 815-962-8855 for instructions.


What Programs are Available?

  • General Assistance (GA) – Single or Married, no dependents in household
  • Emergency Assistance (EA) – Families with children
  • Senior Emergency Assistance – 65 years of age or older
  • Transportation Assistance – New employment only


Eligibility Requirements

  • In addition to being a resident of Rockford Township, information regarding you and your family, financial status, and registration with the Department of Employment Security will be required.


Check List for General Assistance

  1. The applicant is not receiving General Assistance from another governmental unit.
  2. The applicant is without dependent children and applying as a single adult case.
  3. The applicant’s current available non-exempt income falls within the income guidelines.
  4. The applicant is able to work and actively seeking employment -or- if applicant is unable to work, a physician statement is required.
  5. EA eligibility is determined in the interview process.


Landlord Payments

  • Payments are mailed directly to landlord’s on the Wednesday after a Town Board Meeting. Purchase orders (P.O.’s) returned by the 10th of the month are paid on the second board meeting of the month. P.O.’s returned by the 25th of the month, are paid on the first board meeting of the following month. Please see the Press Release page for the Regular Township Board Meetings Schedule.


Helpful Links

303 North Main Street
Rockford, IL 61101

171 Executive Pkwy
Rockford, IL 61107

Rockford Human Services Department
612 N. Church Street
Rockford, IL 61103

303 North Main Street, Suite 600
Rockford, IL 61101

Fair Housing Project Brochure English/Spanish

555 North Court Street, Suite 300
Rockford, IL 61103

Office Location

Rockford Township General Assistance is located at 315 North Church Street, between

W. Jefferson Street and Park Avenue in Downtown Rockford. Click here for directions

Upcoming Events

  1. Board Meeting

    February 1 @ 4:30 pm - 6:00 pm
  2. Board Meeting

    February 15 @ 4:30 pm - 6:00 pm
  3. President’s Day (Office Closed)

    February 21